Crik-IT Features

Testimonials & Thoughts...

“Crik-IT saves us at least 75% from the old way of getting information. We used to have to go through a whole run-around, placing calls, waiting for calls back, that sort of thing. Now we can just pull up Crik-IT and check inventory, prices, quotes, etc..” Darrin Morgan, American Chimney

“It’s easier to find information than in the old days. I don’t have to make a phone call which ties up somebody at [the vendor] and ties me up… and often you’re put on hold. Crik-IT makes [the vendor] and me both much more efficient." Chip Johnson, Monsma Marketing Corporation

"Inconveniences wear on customers' patience. If one company doesn't make it easier for the customer to do business, another will. Round-the-clock availability [is the expectation in today's world. Market leaders] conduct business at the times most convenient to their customers, not just to themselves." The Discipline of Market Leaders

"The easier the vendor makes it for customers to do business, the more business customers will do with that vendor."

Crik-IT's Features:

Accessories: Instant access to matching accessories associated with an item... available from within the item list, as well as when entering a purchase order (greatly reducing errors made in ordering incorrect accessories).
Automatic Updates to Dealer Accounting System: one problem dealers constantly struggle with is updating their own QuickBooks accounting system when their vendors change their pricing or add new products. This option gives the vendor's dealers the ability to automatically update their QuickBooks system with information from Crik-IT. So, when the vendor updates their pricing, their dealers can have their QuickBooks system automatically updated with the new prices from Crik-IT. Or if the vendor adds new products, their dealers can have Crik-IT automatically update their QuickBooks system with the new items. Note: Crik-Link tools for other accounting systems are possible too. Please contact us if you would like to see a Crik-Link tool developed for your accounting system.
Contact Notes: Crik-IT provides a web-based, centralized location for vendor reps and staff to record notes about contacts with customers.
Dealer Staff Tools: Crik-IT provides dealer staff with the tools they need to sell more, dramatically shortening the learning curve to get new salespeople profitable.
Display Units: Easy access to information about items on display at customer locations.
Email Alerts: order confirmation not received from vendor; order confirmation discrepancies with purchase order; ship date delays; credit hold status.
Inventory Availability: Shows vendor's inventory available quantities or other availability indication; by warehouse location; updated throughout the day. If vendor is overcommitted on an item, vendor can show the date that item will next be available.
Inventory in Field: Easy access to stock levels 'in the field', i.e. at vendor's customer locations. An extremely valuable aspect of this feature is that Crik-IT takes a snapshot each month of the dealers' currently reported inventory levels. Using this information, vendors can see how much product is actually flowing out to end-consumers.
Inventory Planning: Help your dealers manage their businesses... Provide tools for your dealers to establish minimum stock levels and generate an order to replenish stocks to the minimum level. The replenishment order generated by Crik-IT can be reviewed and changed (or even deleted) before the dealer submits the order.
Invoice History & Serial Number Detail: 2 to 3 years of invoice history including line item detail, payment status, last payment date, credits and prepayments, and serial numbers.
Item List: Vendor SKU, Item Description, Suggested Retail Price (SRP), Dealer Cost, Direct Link to Manufacturer's Product Web Page for the particular item, total number open on vendor order confirmations (and drill-down to see detailed order confirmation history)
Order Confirmations from Vendor: 2 to 3 years of confirmation history including shipment status, expected shipment date, payment terms, line item detail.
Product Line Authorization by Dealer: allow dealers to access only those product lines he/she is authorized to access.
Purchase Order Entry and Email directly to vendor.
Rep Tools: when a rep logs into Crik-IT, Crik-IT displays all customers associated with that rep. The rep can drill down to see all detail associated with those customers, and can enter and email purchase orders and warranty claims on behalf of those customers. Plus, the rep can access up-to-date sales reports anytime... by item, by customer, by order number... whatever they need!

Reports for Customers: Crik-IT provides our subscriber's customers with anytime, anywhere access to up-to-date purchase history reports, order reports, and inventory availability reports.
Reports for Reps: Crik-IT provides our subscriber's reps with anytime, anywhere access to up-to-date reports. How great would it be for reps to be able to access current sales reports whenever they want to?
Reports for Subscriber Staff: Crik-IT provides our subscriber's staff users with anytime, anywhere access to up-to-date reports.
Standard Interface: retailers & their staffs simply cannot be expected to learn how to use a different website for each vendor. With Crik-IT, they don't have to.
Warranty Claim Entry, Attachments & Email: Enter warranty claims, attach photos and other documents, and email to the vendor's warranty claim department.


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