Get a load of these
statistics!
Fact:
Dealer-direct customers who use Crik-IT regularly have
average annual purchases more than 3 times higher than
dealer-direct customers who don't use Crik-IT regularly.
Fact: Dealer-direct
customers who used Crik-IT regularly during the
2009/10 high season and did not use Crik-IT
regularly during the 2008/09 high season purchased 18%
more from their Crik-IT vendor for the
2009/10 season than they purchased during the
previous season. This was in a down year for their
industry. The purchases for all
other dealer-direct
customers decreased 16% for
the same time frame!
[Note: this
statistic is not saying that the total sales for
those dealers necessarily increased by 18%. It
is possible that the 18% increase in purchases from
their Crik-IT vendor was accompanied by a
corresponding decrease in purchases from other
vendors. Remember: The easier vendors make it for
customers to do business, the more
business their customers will do with them.]
For
the vendor who has been on Crik-IT the longest (since
late 2008), look how quickly Crik-IT is being adopted by
their customers, reps, and staff:
Year 1 on
Crik-IT
-
Total number of
Crik-IT logins during their 6-month busy season:
2,750
-
5% of this
vendor's customers accessed Crik-IT regularly
(at least once per week) during this 6-month
period.
Year 2 on
Crik-IT
-
Total number of
Crik-IT logins during their 6-month busy season:
8,500
-
25% of this
vendor's customers accessed Crik-IT regularly
(at least once per week) during this 6-month
period.
And look at what our
users are saying!
From Dealers using Crik-IT to access info
from their vendors:
Note: the dealers who provided the following quotes
logged into Crik-IT on average 155 times each during the 6
month busy season for their industry.
-
“Crik-IT saves us at least 75% from the
old way of getting information. We used to have to go
through a whole run-around, placing calls, waiting for
calls back, that sort of thing. Now we can just pull up
Crik-IT and check inventory, prices, quotes, etc..”
-
“Crik-IT is a very useful tool. There
are a couple of other tools provided by vendors, but
we’re not using them. If more vendors got onto
Crik-IT, then all information would be in one location.
If you have 6 manufacturers, it’s all there with one
login. If you know how to use the system for one
vendor, you know for all.”
-
“There’s no sense going to the rep for
basic information like pricing and availability when
it’s all right there in Crik-IT. You might leave a
message and wait for a call back… and lose the order
because the customer goes somewhere else.”
-
“Crik-IT is easy to use. It’s quick
finding out inventory in-stock at the vendor’s
warehouses… instead of having to call the vendor, get
transferred around, and hope to be able to talk to
someone with the answers I need.”
-
“Getting more vendors onto Crik-IT would
be quite beneficial. It would save time hunting down
phone numbers for the vendor, then placing a call to try
to figure out in-stock inventory. Instead, I could pull
up Crik-IT, plug the part number in, and see whether it
is in-stock.”
-
“Can check inventory without having to
attempt a phone call. I can see real time inventory
without leaving a voicemail, waiting for call back,
etc.. I use it to check on shipments and expected ship
dates.”
-
“[With more vendors on Crik-IT] then
there is one less thing for employees to learn. Lowe’s
uses all the same type of forklift so they don’t have to
train employees in different machines.”
-
“Crik-IT saves time when we need to check
inventory information. I don't have to make a phone
call.”
-
“What I like about Crik-IT is that the
minute I enter and submit a PO, it goes directly to my
account manager... I don't have to fax it, then worry
about whether it got to my account manager.”
From Distributors using Crik-IT to access
info from their vendors:
Note: the distributors who provided the following
quotes logged into Crik-IT on average 234 times each during
the 6 month busy season for their industry.
-
“With Crik-IT, we save easily 20 minutes per request. Requests
include questions like: What does the vendor have
in-stock? Which warehouse is it in? When
can I get it? I
get 2, 3 or more requests like this per day during the
busy season.”
-
“I use Crik-IT for doing my ordering because I'm
guaranteed that the order actually got to somebody, and
I can see that a confirmation comes back to Crik-IT. It
saves me time, worry, and headaches a week or two from
now when I don't receive the order that I thought I had
placed.”
-
“I like Crik-IT. It is very easy to navigate. It is
simple to use… not complicated. I can zip right through
it to get what I need.”
-
“It’s easier to find information than in the old days
(which really weren’t that long ago). I don’t have to
make a phone call which ties up somebody at [the vendor]
and ties me up… and often you’re put on hold. Crik-IT
makes [the vendor] and me both much more efficient.”
-
“If we were looking at two vendors and the only
difference between them is that one is offering Crik-IT
and the other isn’t, it’s a no-brainer… it’s easier to
deal with vendors who are keeping up technologically.”
From Vendor staff using Crik-IT to access
sales reports, order status, inventory availability info,
customer info, and more:
Note: the users who provided the following quotes
logged into Crik-IT on average 240 times each during the 6
month busy season for their industry.
-
"I use Crik-IT to check stock and to provide my customer
with alternatives. If
I see that the item the customer wants isn't currently
available, I can offer alternatives and upgrade them to
a different model. This
way, I'm not saying 'No'."
-
Why
don't you use your internal inventory system for
checking stock?
-
"For our customers using Crik-IT, if they have a
customer right in front of them who wants a particular
color stove, they could save an hour by just going to
Crik-IT to check stock rather than making a phone call
and waiting for a call back."
|